Effective Communication and Tackling Critical Conversations

In this workshop, you’ll learn the essential principles of effective communication, and how storytelling enriches every interaction you have – whether with internal colleagues, current or prospective clients, or the public. And let’s face it: few among us look forward to tough conversations.  Engaging in critical conversations can be anxiety-producing and fraught with land mines. The great news?  This is a skill that can be both taught and transferred.

The workshop includes discussion of:

  • How to integrate thoughtful storytelling into internal and external communication
  • How to create communications plans that move internal stakeholders
  • How to build a high-quality, effective message ladder
  • How to maintain emotional control in high stakes dialogues with high-stakes personalities
  • How to control the agenda and the power of quality questions
  • The importance of knowing the players – both yours and theirs